Frequently asked question

Cancelations / Refunds

It is of course possible to ask for a refund or a change in your order before it has been shipped. However it’s not possible to ask for a refund once your order is shipped out.

Preorder items are NOT refundable! This is because I use preorders to fund production!

Shipping

Due to high shipping costs, all orders are standard shipped without tracking information. Customers have the option to purchase tracking for their orders at an additional cost. If an order is lost during shipping and tracking information has not purchased, we sadly cannot be held responsible for any resulting damages or losses.

Please note that all lightstick holders are all made to order and can take up to 3 weeks to be shipped

Contact me!

For questions / order issues but also to combine or hold orders, feel free to contact me through email or on instagram